Portugal Telecom - get real

Got a call from Portugal Telecom at the office today. "Can we do a telephone survey of customer satisfaction. It only takes half an hour"! They have got to be joking! 30 minutes to help PT improve its monopoly! Maybe I have nothing better to do during working hours.

We only use them because, until recently, we couldn't get fixed line rental from anywhere else and now it's major hassle to change.

As you would expect from a fixed line operator, the quality of service is fine, but monopoly power comes to the fore when they price that service.

This monopoly serves nobody but the Board of Directors and their politician masters.